Shipping & Returns

Returns Policy

• You may return or exchange most new, unused items within 15 days of delivery. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 
• All returned items must be in the same condition with the original box and/or packaging intact.
• If the item you receive is defective or broken, please contact our customer service team. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
• In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 15 day returns.

• There are a few certain scenarios where it is difficult for us to support returns:

1. Return request is made outside the specified time frame, of 15 days from delivery.
2. Product is used, damaged, or is not in the same condition as you received it.
3. Specific categories like underwear, socks and personal grooming tools, etc.
4. Defective products which are covered under the manufacturer's warranty.
5. Any consumable item which has been used or installed.
6. Products with tampered or missing serial numbers.
7. Anything missing from the package you've received including price tags, labels, original packing, and accessories.
8. Fragile items, hygiene related items.

 

Please note that refunds & exchanges may become unavailable temporarily if this is mandated by government instructions due to the current situation (Covid 19). 

 

Shipping

• Your order will be shipped within 4-15 business days.
• We can ship to most addresses in the United Arab Emirates. 
• When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. 
• Please also note that a flat shipping rate of AED 10 will be applied to your purchase.

 

 

If you need to return an item, please contact us via Whats App at +971521219880 with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.